Limited Lifetime Warranties
WARRANTY INFORMATION
At NANUK, we're committed to making our products as rugged and as close to indestructible as possible. Unexpected things can still happen — and when they do, we've got you covered.
That's why we offer the warranties outlined below.
WARRANTIES AND DISCLAIMER
Nanuk Gear Protection Inc. (“NANUK”) is the exclusive manufacturer and owner of the NANUK brand. The warranty terms outlined below are categorized by NANUK product type. Please read them carefully before submitting a claim. Warranty claims will be deemed valid only if all the following conditions are met:
- The product must have been purchased from a NANUK website or an authorized dealer
- The proof of purchase is provided to NANUK
- The claimant is the original owner or recipient of the product
- The defective product must be returned to NANUK
- The product must have been used only as intended and in accordance with the use and care instructions
HOW TO MAKE A CLAIM
The warranty terms outlined below are categorized by NANUK product type. Please read them carefully before submitting a claim.
START HERE: Warranty Claim Form
After you complete your warranty claim via the link above, our team will review your request and respond within 1 to 2 business days.
NANUK Cases Warranty
NANUK Cases Warranty
*Limited Lifetime Warranty
This warranty applies to NANUK hard Cases and their components only.
Limited to the case and not its contents—accessories, foam, padded dividers, lid organizers—and, in no event, shall Nanuk’s liability to the purchaser for damages exceed the purchase price of the case for which damages are claimed.
NANUK Cases are covered by a limited lifetime warranty, subject to the terms and conditions of this Limited Warranty and Disclaimer.
NANUK warrants that NANUK Case will be free from defects in material and workmanship, subject to the terms and conditions of this Limited Warranty and Disclaimer.
Repairs or Replacement
NANUK's obligation under this Warranty is limited, at its sole and exclusive option, to either the repair or replacement of the Case where a defect has been claimed and is determined by NANUK to be present. In some instances, it may be determined that the customer can easily install parts; in such cases, NANUK reserves the right to ship replacement parts directly to the customer for repair. Otherwise, the customer must pay and accept the risk of loss for shipping the Case to NANUK at 1059 Boulevard des Entreprises Ouest, Terrebonne, QC J6Y 1V2, Canada for inspection. Upon inspection by NANUK, the Case or parts thereof that NANUK determines are defective will be repaired or replaced at no charge, and the Case will be shipped back to the customer by NANUK, at NANUK’s expense and risk of loss. If, upon inspection, NANUK determines that the Case or the parts thereof are not defective, the Case will be shipped back to the customer by NANUK, at the customer’s expense and risk of loss.
Limitation of Warranty
The Warranty herein applies only to the original customer of the Case and may not be transferred or assigned. This Warranty is conditional upon the customer giving prompt notice to NANUK of any discovered defects. NANUK shall not be responsible for any other defects or damage, including, but not limited to, any defects or damage caused by or resulting from: (a) alterations, modifications, or repairs to the Case by anyone other than NANUK; (b) accident; (c) damage due to an intentional or negligent act of a third party; (d) abuse, negligence, or neglect; (e) wear and tear; (f) mishandling; (g) failure to use the Case as intended; (h) failure to follow the use and care instructions, or (i) force majeure. If the Case, in the judgment of NANUK, shows evidence of having been altered, modified, or repaired without the authorization of NANUK, the Warranty herein shall not apply. This warranty is provided in addition to any rights you may have under applicable consumer protection laws in your province or territory of residence. To the extent permitted by law, NANUK disclaims all other warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose.
NANUK hard Cases are manufactured using a plastic injection mould. Visible plastic injection points on the case or minor blemishes due to the injection process are normal and should not be considered defects. Aesthetic damage occurring from regular use that does not affect the performance of the hard Case, such as scratches and/or the gradual fading or deterioration of the Case’s colour, is excluded from this Warranty.
Liability
NANUK's cumulative liability for damages of any kind whatsoever arising out of the use or possession of the Case, regardless of the form of action, whether in contract or tort, including negligence or strict liability, shall be limited to the purchase price of the Case. In no event shall NANUK be liable to the customer or any other party for exemplary, indirect, special, incidental, contingent, punitive, or consequential damages arising out of the use or possession of the Case, including the value of the contents of the Case, whether or not NANUK has received notice of the possibility or certainty of such damages or losses. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.
NANUK Soft Bags Warranty
NANUK Soft Bags Warranty
*Limited Lifetime Warranty
This warranty applies to NANUK Soft Bags and their components only. Limited to the bag and not its contents, and in no event shall Nanuk’s liability to the purchaser for damages exceed the purchase price of the bag for which damages are claimed.
NANUK Soft Bags are covered by a limited lifetime warranty, subject to the terms and conditions of this Limited Warranty and Disclaimer. NANUK warrants that each NANUK Bag will be free from defects in material and workmanship, subject to the terms and conditions of this Limited Warranty and Disclaimer (the "Warranty").
Repairs or Replacement
NANUK's obligation under this Warranty is limited, at its sole and exclusive option, to either the repair or replacement of the Bag where a defect has been claimed and is determined by NANUK to be present. In some instances, it may be determined that the customer can easily install parts; in such cases, NANUK reserves the right to ship replacement parts directly to the customer for repair. Otherwise, the customer must pay and accept the risk of loss for shipping the Bag to NANUK at 1059 Boulevard des Entreprises Ouest, Terrebonne, QC J6Y 1V2, Canada for inspection. Upon inspection by NANUK, the Bag or parts thereof that NANUK determines are defective will be repaired or replaced at no charge, and the Bag will be shipped back to the customer by NANUK, at NANUK’s expense and risk of loss. If, upon inspection, NANUK determines that the Bag or the parts thereof are not defective, the Bag will be shipped back to the customer by NANUK, at the customer’s expense and risk of loss.
Limitation of Warranty
The Warranty herein applies only to the original customer of the Bag and may not be transferred or assigned. This Warranty is conditional upon the customer giving prompt notice to NANUK of any discovered defects. NANUK shall not be responsible for any other defects or damage, including, but not limited to, any defects or damage caused by or resulting from: (a) alterations, modifications, or repairs to the Bag by anyone other than NANUK; (b) accident; (c) damage due to an intentional or negligent act of a third party; (d) abuse, negligence, or neglect; (e) wear and tear; (f) mishandling; (g) failure to use the Bag as intended; (h) failure to follow the use and care instructions; or (i) force majeure. If the Bag, in the judgment of NANUK, shows evidence of having been altered, modified, or repaired without the authorization of NANUK, the Warranty herein shall not apply. This warranty is provided in addition to any rights you may have under applicable consumer protection laws in your province or territory of residence. To the extent permitted by law, NANUK disclaims all other warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose.
Aesthetic damage occurring from regular use that does not affect the performance of the soft Bag, such cosmetic blemishes, as scratches and/or the gradual fading or deterioration of the Bag’s colour, is excluded from this Warranty.
Liability
NANUK's cumulative liability for damages of any kind whatsoever arising out of the use or possession of the Bag, regardless of the form of action, whether in contract or tort, including negligence or strict liability, shall be limited to the purchase price of the Bag. In no event shall NANUK be liable to the customer or any other party for exemplary, indirect, special, incidental, contingent, punitive, or consequential damages arising out of the use or possession of the Bag, including the value of the contents of the Bag, whether or not NANUK has received notice of the possibility or certainty of such damages or losses. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.
Thank you for choosing NANUK, where your satisfaction and peace of mind are our top priorities.
NANUK Accessories Warranty
NANUK Accessories Warranty
* One-Year Limited Warranty
This warranty applies to NANUK accessories sold separately. Limited to the accessory only and in no event shall Nanuk’s liability to the purchaser for damages exceed the purchase price of the accessory for which damages are claimed.
NANUK Accessories include but are not limited to, TSA latches, TSA locks, shoulder straps, padded dividers, lid organizers, foam inserts, caster wheels, Molle panels, panel kits, desiccant containers, N-Cubiks, Airtag™ Holder, and heavy-duty wheel kits.
NANUK warrants that each NANUK Accessory will be free from defects in material and workmanship for a period of one-year from the date of purchase, subject to the terms and conditions of this Limited Warranty and Disclaimer (the "Warranty").
Repairs or Replacement
NANUK's obligation under this Warranty is limited, at its sole and exclusive option, to either the repair or replacement of the Accessory where a defect has been claimed and is determined by NANUK to be present. In some instances, it may be determined that the customer can easily install parts; in such cases, NANUK reserves the right to ship replacement parts directly to the customer for repair. Otherwise, the customer must pay and accept the risk of loss for shipping the Accessory to NANUK at 1059 Boulevard des Entreprises Ouest, Terrebonne, QC J6Y 1V2, Canada for inspection. Upon inspection by NANUK, the Accessory or parts thereof that NANUK determines are defective will be repaired or replaced at no charge, and the Accessory will be shipped back to the customer by NANUK, at NANUK’s expense and risk of loss. If, upon inspection, NANUK determines that the Accessory or the parts thereof are not defective, the Accessory will be shipped back to the customer by NANUK, at the customer’s expense and risk of loss.
Limitation of Warranty
The Warranty herein applies only to the original customer of the Accessory and may not be transferred or assigned. This Warranty is conditional upon the customer giving prompt notice to NANUK of any discovered defects. NANUK shall not be responsible for any other defects or damage, including, but not limited to, any defects or damage caused by or resulting from: (a) alterations, modifications, or repairs to the Accessory by anyone other than NANUK; (b) accident; (c) damage due to an intentional or negligent act of a third party; (d) abuse, negligence, or neglect; (e) wear and tear; (f) mishandling; (g) failure to use the Accessory as intended; (h) failure to follow the use and care instructions, or (i) force majeure. If the Accessory, in the judgment of NANUK shows evidence of having been altered, modified, or repaired without the authorization of NANUK, the Warranty herein shall not apply. This warranty is provided in addition to any rights you may have under applicable consumer protection laws in your province or territory of residence. To the extent permitted by law, NANUK disclaims all other warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose.
Liability
NANUK's cumulative liability for damages of any kind whatsoever arising out of the use or possession of the Accessory, regardless of the form of action, whether in contract or tort, including negligence or strict liability, shall be limited to the purchase price of the Accessory. In no event shall NANUK be liable to the customer or any other party for exemplary, indirect, special, incidental, contingent, punitive, or consequential damages arising out of the use or possession of the Accessory, whether or not NANUK has received notice of the possibility or certainty of such damages or losses. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.
SHIPPING YOUR RETURN
Once your warranty claim has been processed, you will be instructed on the next steps based on the outcome of the evaluation.
If applicable, the customer must cover the cost of shipping the product to:
Nanuk Gear Protection Inc.
1059 Boulevard des Entreprises Ouest
Terrebonne, QC J6Y 1V2, Canada
If the product is found to be defective, as determined solely by NANUK following inspection, the shipping costs will be reimbursed upon receipt of valid proof of payment. The repaired or replaced product will then be shipped back to you by NANUK, at NANUK’s expense and risk of loss.
Please note that no shipping costs will be refunded if the product is not found to be defective. The product will then be shipped back to you by Nanuk, at your expense and risk of loss.
To ensure your return reaches us safely, please follow these recommended guidelines:
- Securely pack the item using sturdy cardboard packaging to prevent any damage during transit.
- Include any necessary documentation or related paperwork inside the box.
- Affix the return label clearly to the outside of the package.
- Please return the item using the shipping method and label provided.
GOT QUESTIONS? Contact us here
Nanuk Gear Protection Inc.
Canada: 1059 Boulevard des Entreprises Terrebonne, Québec Canada, J6Y 1V2
T: +1-450-628-1006
F: +1-450-628-7801
United States: 2915 Ogletown Road, Newark Delaware, 19713 United States
